KM Certificates Course: KMKS07 The KM/Enterprise Content Management Connection
Dates: 18 May - 5 June 2009
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This course describes the role of knowledge management and knowledge services in developing and managing enterprise-wide content dispersed throughout the organization. Particular emphasis is given to identifying and developing relationships throughout the enterprise as knowledge workers--especially management staff--seek to characterize the functional unit as the organizational knowledge nexus or "hub," thus enhancing the role of the unit in the larger enterprise while providing a "one-stop shop" service delivery for all organizational employees and units. Topics covered include:
- ECM and organizational roles with respect to ECM service delivery
- an overview of standard tools, techniques and strategies for ECM
- definitions for structured and unstructured content
- the operational function for the department or unit responsible for the transfer of information, knowledge, and/or strategic learning (such as a specialized library, knowledge services center, or similar unit) in providing service delivery for the entire organization
- collaboration methodologies for working with other operational functions that also manage information, knowledge, and strategic learning
Click on the course title above for course details. Questions? Need more info? Contact clicku@sla.org.
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