Not having to drive to work, "working virtually" or managing a digital branch - it all sounds terrific, but the day-to-day reality can be rocky. Most of our attention has been on the cool technologies, getting them into place and training staff and clients to use them. But it's the nature of the work environment, communication strategies and work processes that determine the success of the technologies in truly delivering the results everyone is hoping for. The stresses of "out of sight is out of mind" are real for many people, and there's nothing like communication confusion to lead to conflict. This session focuses on practical steps for organizations to take to ensure that those individuals or teams working digitally have not only the technology but also the supports and work practices in place to be productive and happy (yes, happy!).


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