KM Certificates Course: KMKS08 Critical Success Factors: Measuring Knowledge Services
Dates: 14 September - 2 October 2009
Listen to the instructors' podcast & view discount options including the EOS scholarship and buddy discount.
This course proposes techniques and tools for measuring knowledge services success, including focus on the value of metrics and organizational service comparisons for continuous improvement. The establishment of critical success factors, benchmarking, and such methodologies as added value, user evaluations, discussion tracking, the growth of intangible assets and the like are all given attention. Other topics covered include:
- factors relating to the success of knowledge services in the organization
- strategic learning and knowledge development and knowledge sharing as success indicators
- the external environment and its influence on success
- knowledge-centered support for enterprise-wide success
- identifying and utilizing success partners
Click on the course title above for course details.
Questions? Need more info? Contact clicku@sla.org.
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