Click University Connections

Get your KM on at SLA 2011

SLA is offering two full-day certificate courses on knowledge management at SLA 2011 in Philadelphia.  June is the perfect time to explore KM concepts and processes.

KMKS01. Fundamentals of Knowledge Management and Knowledge Services
Saturday, 11 June, 8:00 a.m. - 5:00 p.m.

This course links KM theory to KM services, the management methodology that brings together information management, knowledge management, and strategic learning.  Learn about the history of KM and KS, services in the enterprise management environment, the KM/KS services framework...people, process, and technology, and the role of strategic learning in the knowledge environment.

KMKS03. The Knowledge Audit
Friday, 10 June, 8:00 a.m. - 5:00 p.m.

The knowledge audit is an evaluation tool that combines the methodologies of the standard needs analysis and the information audit to establish and evaluate knowledge assets for the organization.  Learn the distinctions between the needs analysis and the knowledge audit, how to match organizational knowledge strategy with service delivery goals, the Henczel seven-stage audit model, and how to determine the scope of and resource allocation for conducting the knowledge audit.

Join instructors Guy St. Clair, Dale Stanley, and Cindy Hill of SMR International for these in-depth, practical workshops that will help you understand how knowledge management and knowledge services can put your organization on the path to success.

Price:  $495 members | $595 non-members

For more information and to register, visit the KM certificates program page.

Questions?  Contact Click University.

KM Certificate Program Courses @ SLA 2010

Turning information into knowledge is becoming a key role of today’s information professional. You can get ahead in this fast-moving discipline with Click University’s Knowledge Management Certificate Program.

Created in partnership with the knowledge management consultancy SMR International, the program provides participants with the latest strategies for developing effective knowledge management and knowledge services in their organizations.

Please note that participants do not have to be members of SLA to take these courses. If you know people in your organization who should take these courses, please share this information with them.

11 June 2010 - 8:00 a.m. - 5:00 p.m.

Critical Success Factors: Measuring Knowledge Services (KMKS08)

12 June 2009 - 8:00 a.m. - 5:00 p.m.

The Knowledge Director: Competencies and Skills (KMKS12)

Learn more & register

Click University Continuing Education Courses @ SLA 2010

By attending one of the Click University-sponsored continuing education courses you will learn to make an impact in your organization. Register early...classes can fill up quickly!

Topics include Certificate Program Courses (CI, KM and Copyright), Embedded Librarianship, Information Ethics, Library Mashups and more!

To see the full list please visit Click University Conference CE Sessions.

For more information on conference registration please visit the SLA 2010 conference Web site.

EOS International Scholarships for Click U's KM Certificates Program

EOS International, the innovative and award-winning library automation and knowledge management solutions provider, has partnered with the Special Libraries Association (SLA) to offer EOS clients scholarships for SLA’s Knowledge Management (KM) Certificate Program.

Through this scholarship, EOS will contribute US$200 per KM course.

If you are an EOS client and would like to take advantage of the scholarship please register for a course and then contact clicku@sla.org.

The next course, KMKS06 The Knowledge Culture: Leadership and Knowledge Services, begins 10 May 2010.

KMKS06 The Knowledge Culture: Leadership and Knowledge Services

KM Certificates Course: KMKS06 The Knowledge Culture: Leadership and Knowledge Services

Dates: 10 - 28 May 2010

View discount options including the EOS scholarship and buddy discount.

This course identifies techniques for establishing the relationship between the management of knowledge services and organizational leadership. The critical result is the development and on-going implementation of an enterprise-wide knowledge culture. With knowledge services as a recognized operational function, knowledge development and knowledge sharing combine into a single organizational attribute supporting the successful achievement of the organizational mission. Based on Guy St. Clair's books Entrepreneurial librarianship: the key to effective information services management, (London and New York: Bowker-Saur, 1996) and Power and influence: enhancing information services within the organization, (London and New Brunswick, NJ: Bowker-Saur, 1994). Topics covered include:

• definitions of leadership as used in organizational management
• the entrepreneurial/intrapreneurial perspective in knowledge management/knowledge services delivery
• shifting paradigms with respect to knowledge transfer in the larger organization
• the value of power and influence in the success of knowledge services delivery
• defined elements of the knowledge culture

Click on the course title above for course details and to register.

Questions? Need more info? Contact clicku@sla.org.

EOS International Scholarships for Click U's KM Certificates Program

EOS International, the innovative and award-winning library automation and knowledge management solutions provider, has partnered with the Special Libraries Association (SLA) to offer EOS clients scholarships for SLA’s Knowledge Management (KM) Certificate Program.

Through this scholarship, EOS will contribute US$200 per KM course.

If you are an EOS client and would like to take advantage of the scholarship please register for a course and then contact clicku@sla.org.

The next course, KMKS04 The Customer Focus: Business Development, Marketing, and CRM for Knowledge Services, begins 19 April 2010.

KMKS04 The Customer Focus: Business Development, Marketing, and CRM for Knowledge Services

KM Certificates Course: KMKS04 The Customer Focus: Business Development, Marketing, and CRM for Knowledge Services

Dates: 19 April - 7 May 2010

View discount options including the EOS scholarship and buddy discount.

This course emphasizes techniques for identifying knowledge services users/customers and offers specific, measurable tools and milestones that knowledge services managers can adapt and implement for establishing and/or increasing the recognized user base. Topics covered include:

• customer relationship management (CRM) and its application in the knowledge management/knowledge service workplace
• the value of assessing the user perspective in service delivery
• the value of establishing quality standards for service delivery
• matching customer expectations to resource allocation authority

Click on the course title above for course details and to register.

Questions? Need more info? Contact clicku@sla.org.

Click University Continuing Education Courses @ SLA 2010

By attending one of the Click University-sponsored continuing education courses you will learn to make an impact in your organization. Register early...classes can fill up quickly!

Topics include Certificate Program Courses (CI, KM and Copyright), Embedded Librarianship, Information Ethics, Library Mashups and more!

To see the full list please visit Click University Conference CE Sessions.

For more information on conference registration please visit the SLA 2010 conference Web site.

Click U Course Catalog: January - June 2010

Don't forget! The Click U Course Catalog for January - June 2010 is now available online.

Want to know more about the Certificate Programs? Want details about upcoming Webinars? Want to know about discounts on learning opportunities available to you as an SLA member? All that and more is included in the Catalog.

Review the catalog

EOS International Scholarships for Click U's KM Certificates Program

EOS International, the innovative and award-winning library automation and knowledge management solutions provider, has partnered with the Special Libraries Association (SLA) to offer EOS clients scholarships for SLA’s Knowledge Management (KM) Certificate Program.

Through this scholarship, EOS will contribute US$ 200 per KM course.

If you are an EOS client and would like to take advantage of the scholarship please register for a course and then contact clicku@sla.org.

The next course, KMKS10 Collaboration, Cooperation and the Knowledge Services Impact, begins 15 March 2010.